Invoice and Billing

Learn how to access invoices, understand billing cycles, and manage your billing information.

Accessing Your Invoices

View Recent Invoices

1. Log into your Tutoom account
2. Navigate to Settings > Billing
3. Click on "Invoice History"
4. View or download your invoices

Download Invoices

• Click the "Download" button next to any invoice
• Invoices are available in PDF format
• Historical invoices are available for up to 7 years

Understanding Your Invoice

Invoice Details Include:

• Billing Period: The service period covered
• Plan Details: Your subscription plan and features
• Amount: Total amount charged
• Payment Method: Card or payment method used
• Transaction ID: Unique identifier for the payment

Invoice Line Items:

• Base subscription fee
• Additional user charges (if applicable)
• Taxes and fees
• Credits or discounts applied

Billing Cycles

Monthly Billing

• Charged every 30 days from your signup date
• Invoice generated on the billing date
• Payment processed automatically

Annual Billing

• Charged once per year
• Significant savings compared to monthly
• Invoice generated on anniversary date

Billing Date Changes

Contact support to modify your billing date if needed.

Payment Processing

Automatic Payments

• Payments are processed automatically on your billing date
• Email notifications sent before and after payment
• Failed payment notifications include retry information

Manual Payments

Available for Enterprise customers with bank transfer options.

Billing Information Updates

Update Billing Address

1. Go to Settings > Billing
2. Click "Edit Billing Information"
3. Update your address details
4. Save changes

Update Company Information

1. Access Settings > Billing
2. Click "Edit Company Details"
3. Update company name, tax ID, etc.
4. Save the changes

Tax Information

VAT (EU Customers)

• VAT automatically calculated based on location
• Valid VAT numbers can be added for B2B exemptions
• VAT rates vary by country

US Sales Tax

• Applied based on business address
• Rates vary by state and locality

Tax-Exempt Organizations

Contact support with tax-exempt documentation for special handling.

Billing Disputes

If you notice any discrepancies:

1. Review: Check the invoice details carefully
2. Contact Support: Reach out within 30 days
3. Provide Details: Include invoice number and specific concerns
4. Resolution: We'll investigate and resolve promptly

Common Billing Questions

Why was I charged twice?

• Check if you have multiple accounts
• Verify if plan was upgraded mid-cycle
• Contact support for clarification

Can I get a refund?

• Monthly plans: Generally no refunds for partial months
• Annual plans: Prorated refunds may be available
• Contact support for specific situations

How do I change my billing cycle?

Contact our support team to switch between monthly and annual billing.

Contact Support

For billing questions or issues:

• Email: [email protected]
• Support Portal: Available 24/7
• Phone: Enterprise customers have dedicated support