What is a room?
It's the equivalent to a physical room, or a real classroom.
You can make sessions (one at a time) in it anytime you need.
How do I know what room suits me?
You must consider the number of simultaneous rooms you need, and the maximum number of users connected per room.
What's the difference between the types of rooms?
We have 3 types of rooms, and their differences are based on the number of supported online users:
Free plan (up to 25 online users)
Kuelap (up to 100 online users and 12 hours per room)
Chavín (up to 250 online users, 12 hours per room and up to 500 recording hours)
Is it possible to combine rooms?
It's not possible to combine rooms, you can only choose one type.
E.g., if you're buying ten rooms, all of them must be the same type, and not 6 of one type and 4 of another.
There are rooms that have recordings enabled. How does it work?
Each room includes an amount of hours that can be used to record your sessions.
These hours are shared between all the rooms that you get when buying your plan.
E.g. two rooms of 500 hours each, is a total of 1000 hours for recordings.
That way, one room can record 900 hours, and the other one 100 hours, because the hours are shared between all the rooms in your plan.
If you reach the limit of hours, you can add more rooms, upgrade your plan or delete old recordings to free space.
Can I connect Tutoom to my LMS?
Can I try Tutoom before buying it?
You can use Tutoom at no cost with our Free Plan, which gives you full access to all room features.
You can create rooms that last up to 40 minutes and host up to 25 participants per room. It's the perfect way to get a feel for our platform and see how it fits your needs.
How does subscriptions work?
For monthly subscriptions, it starts when you subscribe and ends the same day of the next month.
For annual subscriptions, it starts when you subscribe and ends the same date of the next year.
Can I cancel my subscription?
Yes, of course, at any time.
Keep in mind that if you cancel while your subscription is active, you can still use Tutoom until the same date of the next month (for monthly subscriptions) or of the next year (for annual subscriptions).
What payment methods do you accept?
We accept Visa, Mastercard and American Express credit/debit cards, as well as payment by bank transfer.
If you need billing in your local currency, please reach us at
help@tutoom.com.