Invoice and Billing
Learn how to access your invoices, understand what's on them, and manage your billing information.
Viewing your invoices
Go to Settings > Billing > Invoices to see every invoice on your account, most recent first. Open any invoice to view its full details or download it.
What's on an invoice
- Invoice number and status
- Billing period and line items (your plan, number of rooms, and amount)
- Subtotal, any discounts applied, tax (where applicable), and total
- The payment method used
- A timeline showing when the invoice was created and whether payment succeeded or failed
Tax
Depending on your billing location, tax (such as VAT) may be calculated automatically and shown as a separate line on your invoice. If you have questions about tax on your account, contact [email protected].
Currency
Invoices are billed in USD or EUR, depending on your organization's country. If you need billing in a different currency, contact [email protected].
Billing cycles
Monthly invoices are generated on your renewal date each month. Annual invoices are generated once a year, on your subscription's anniversary date.
Updating your billing information
To update your billing address or company details on file, contact [email protected] and our team will update it for you.
Questions about an invoice
If something on an invoice looks wrong, contact [email protected] with the invoice number and a description of the issue, and we'll look into it.
