Help Center Billing and subscription

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Management Billing and subscription

Payment Methods

This article helps the following roles:
Account manager

Payment Methods

To subscribe to a paid plan, you need a payment method on your account.

We accept Visa, Mastercard, American Express, and Diners Club credit and debit cards. We also support payment by bank transfer, if you need this or need billing in your local currency, contact us at [email protected] to arrange it.

Add a payment method

  1. Go to Settings > Billing > Payment Methods
  2. Click "New Payment Method"
  3. Select Card
  4. Enter your card number, expiration date, and cardholder name, then continue
  5. Enter your card's CVC code and confirm

Your card is now added. If it's the first payment method on your account, it's automatically set as your default.

Set a default payment method

If you have more than one card on file, you can choose which one is charged:

  1. Go to Settings > Billing > Payment Methods
  2. Open the card you want to use
  3. Select "Set as default payment method" and confirm

All future charges will be billed to this card.

Delete a payment method

  1. Go to Settings > Billing > Payment Methods
  2. Open the card you want to remove
  3. Select "Delete card" and confirm

You can't delete a card if it's the only payment method on your account. Add another card first if you need to replace it.

Troubleshooting card errors

  • Card declined: contact your card issuer, or try a different card.
  • Card expired: update the card with a new expiration date, or add a new one.
  • Incorrect card number or CVC: double-check the digits and re-enter them.
  • Insufficient funds: make sure your account has enough balance and try again.
  • Card not supported: try a different card, or contact [email protected].

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